Shipping & Delivery Policy

At Totes, we know that when the snack cravings hit, waiting weeks for a package isn't an option. We work with leading courier partners across India to get your high-protein, zero-grease puffs delivered to your doorstep as fast as possible.

1. Processing & Dispatch Time

• Order Processing: All orders are processed and packed within 24 to 48 hours (excluding Sundays and national holidays) from our facility in Mumbai.

• Order Cut-Off: Orders placed before 12:00 PM IST on a business day are typically dispatched the same day or the very next business day.

• Tracking: Once your order is handed over to our courier partner, you will receive an SMS, WhatsApp notification, and email containing your tracking number and live tracking link.

2. Shipping Charges & Free Delivery Thresholds

We keep our shipping straightforward and transparent:

3. Estimated Delivery Timelines

Delivery times vary depending on your location in India:

• Mumbai & MMR Region: 1 – 2 business days

• Metro Cities (Delhi NCR, Bengaluru, Hyderabad, Pune, Chennai, Kolkata): 2 – 4 business days

• Rest of India: 4 – 7 business days

• North-East, J&K, and Remote Locations: 5 – 9 business days

Note: Deliveries may experience minor delays during extreme weather conditions (monsoons), festive peak seasons, or unexpected regional lockdowns/strikes.

4. Logistics Partners

We ship across 20,000+ pincodes in India using trusted courier networks including BlueDart, Delhivery, Xpressbees, Shadowfax, and India Post.

If your pincode is marked as non-serviceable at checkout, please reach out to us directly, and we will try our best to arrange an alternative delivery route for you.

5. Delivery Attempts & Failed Deliveries

Our courier partners will make up to 3 attempts to deliver your package to your provided address.

• Please ensure your contact number and full address (including flat number, building name, street, and pincode) are completely accurate when placing an order.

• If a delivery fails due to an incorrect address, missing phone response, or refusal to accept the package, the shipment will be returned to our warehouse (RTO).

• Re-shipping an RTO package will incur a nominal re-delivery fee.

6. Address Changes

Need to update your shipping address after placing an order? Reach out to us within 2 hours of placing your order via WhatsApp or email. Once a package has been dispatched from our facility, we cannot alter the delivery destination.

7. Damaged or Tampered Packages

We double-seal our packages to ensure your puffs arrive fresh and undamaged.

If your package arrives visibly torn, opened, or severely damaged in transit:

1. Do not accept the package from the courier agent if it is completely destroyed.

2. If accepted, please take clear photos or a quick unboxing video within 48 hours of delivery.

3. Send the footage along with your Order ID to hello@eattotes.com or WhatsApp +91 8169077278, and we will ship out a fresh replacement immediately!

8. Questions & Support

Got a question about a shipment that seems stuck in transit? We're on it.

• Email: hello@eattotes.com

• Call / WhatsApp: +91 8169077278

• Support Hours: Monday – Friday | 10:00 AM – 6:00 PM IST

• Registered Office: DVC Foods LLP, 1402 Hari Om CHS LTD, A-Wing, Malad East, Mumbai, Maharashtra — 400097

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