Shipping policy

At Totes (operated by DVC Foods LLP), we know that when the snack cravings hit, waiting weeks for a parcel is not an option. We partner with reliable courier partners across India to get your baked, high-protein peanut puffs delivered fresh, fast, and safely to your doorstep.

1. Order Processing Time

  • All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays).

  • Orders placed on weekends or public holidays will be dispatched on the next business day.

  • Once your order is handed over to our shipping partner, you will receive an automated confirmation email/SMS with your tracking link.

2. Shipping Rates & Charges

  • Monthly Subscription (30 Packs for ₹1650): FREE Shipping nationwide across India.

  • Standard Prepaid Orders (Above ₹499): FREE Shipping across India.

  • Standard Prepaid Orders (Below ₹499): A nominal flat shipping charge of ₹49 will be applied at checkout.

  • Cash on Delivery (COD): If COD is available for your pincode, an additional handling fee of ₹40 may apply to cover third-party courier collection charges.

3. Estimated Delivery Timelines

Once dispatched from our facility in Mumbai, estimated delivery times are:

Location Estimated Delivery Time
Mumbai & MMR Region 1 – 2 Business Days
Metro Cities (Delhi NCR, Bangalore, Hyderabad, Chennai, Kolkata, Pune) 2 – 4 Business Days
Rest of India 4 – 7 Business Days

Note: Delivery times are estimates provided by our logistics partners and may occasionally vary due to inclement weather, festive peak volumes, or local movement restrictions.

4. Tracking Your Order

As soon as your shipment leaves our facility, we’ll send a direct tracking link to your registered Email ID and WhatsApp number. You can click the link anytime to view real-time updates on your delivery status.

5. Incorrect Address & Failed Delivery Attempts

  • Please ensure your shipping address, landmark, pincode, and contact number are entered correctly during checkout.

  • Our courier partners will attempt delivery up to 3 times before returning the package to our warehouse.

  • If a package is returned to us due to an incomplete/incorrect address or unreachability, re-shipping charges will apply to send the package back out to you.

6. Damaged or Tampered Packages

We take great care in packing your Totes boxes so they arrive crisp and undamaged.

  • If the outer courier box appears severely damaged, crushed, or opened at the time of delivery, please do not accept the package from the delivery executive.

  • Take a quick photo/video of the outer box and immediately reach out to our team at hello@eattotes.com or WhatsApp us at +91 8169077278 with your Order ID so we can send out a replacement immediately.

7. Contact Us About Shipping

If you have any questions or delays regarding your order delivery, please reach out to us:

  • Email: hello@eattotes.com

  • WhatsApp / Call: +91 8169077278

  • Support Hours: Monday – Friday (10:00 AM – 6:00 PM IST)

  • Facility Address: DVC Foods LLP, 1402 Hari Om CHS LTD, A-Wing, Malad East, Mumbai, Maharashtra — 400097